Recruiting and retaining members at the fitness center is a shared responsibility by all associates of the fitness center, it is also the major duty of the Membership Office. The Membership Office consists of the Membership Coordinator and the Member Services Assistant. Membership Office staff members are the primary salespersons for all new memberships. The Membership Staff is responsible for getting new members involved in the fitness center by collecting accurate interest information and then attempts to schedule a fitness assessment, personal training session, or other interest appointment. The member integration process is important so members will become more comfortable at the fitness center, utilization will increase, program participation will increase, membership length of stay will increase, and hopefully long-term health benefits will be gained by each of our members. The primary goal of the Membership Office is to recruit new members and generate a lead base of new prospects. Secondary to that is to ensure higher retention rates and improved member satisfaction.
For membership information, contact Shannon Sorrells at 452-8082 or Kelly Anderson at 452-8081.
Business Office Info:
Payments are due the ninth of each month, with a $10 late fee charged on past due accounts. Members whose accounts are over 45 days past due will be cancelled and will be denied access to the center. All past due balances must be paid in order to reactivate membership. Three methods of payment of monthly dues are available: Bank draft from checking account, credit card draft, and monthly billing.
VOLUNTARY CANCELLATION WITH 30 DAY NOTIFICATION
Cancellation of membership must be conducted in person by filling out the required resignation form though the Membership or Accounting Office. If those offices are closed, the supervisor on duty will assist the member. To cancel your membership, you must submit your request in writing at least thirty (30) days prior to cancellation date, stating your membership number, all names on the membership, and the date you wish to cancel. In order to cancel a membership before the agreement expires, a $50 cancellation fee will be required. Cancellations are for full months only; no partial month cancellations will be accepted.
Corporate memberships are available. For membership information, contact Shannon Sorrells at 452-8082 or Kelly Anderson at 452-8081.